Return and Refund Policy for CaseCraft

Effective Date: April 11, 2026

At CaseCraft, we want you to be satisfied with your purchase. This Return and Refund Policy outlines the conditions under which returns and refunds are accepted.

1. Returns

• You may request a return within [Insert Number] days of receiving your order.
• Items must be unused, in original condition, and in original packaging.
• Proof of purchase (receipt or order confirmation) is required.

2. Non-Returnable Items

The following items cannot be returned:

• Customized or personalized phone cases
• Items marked as final sale
• Damaged items caused by misuse

3. Refunds

• Once we receive and inspect your return, we will notify you of approval or rejection.
• If approved, your refund will be processed to your original payment method within [Insert Number] business days.

4. Exchanges

We only replace items if they are defective or damaged. If you need an exchange, please contact us at [Insert Email].

5. Shipping Costs

• Customers are responsible for return shipping costs unless the item is defective or incorrect.
• Original shipping fees are non-refundable.

6. Late or Missing Refunds

If you haven’t received a refund yet:

• Check your bank account again
• Contact your credit card company
• Contact your bank (processing times may vary)

If you still have not received your refund, please contact us at [Insert Email].

7. Contact Us

If you have any questions about our Return and Refund Policy, please contact us at:

Email: [Insert Email]
Business Name: CaseCraft